Click here to submit a warranty request
Follow these steps if you want to return an item you have purchased for inspection by our Warranty Technicians:
1. Simply Download and Print the Planet X Returns form
2. Put the completed returns form in with the item you are returning
4. Post that back to us at:
Planet X Returns,
38-41 Waddington Way,
Rotherham,
South Yorkshire,
United Kingdom,
S65 3SH
Please note: we will reimburse return postage for all faulty or warranty repair items up to a Value of £10.
We recommend you use a secure delivery method such as a trusted professional Courier service, and if you're in the UK you can use our nominated partner Collect+, which enables you to drop off your package at over 5200 local stores convenient to you.
Note: customers outside the United Kingdom, or customers with larger items, you must contact our Returns Team before returning any products. Our team will discuss with you the best method for recovering the faulty or incorrect goods and supplying your replacement.
Please contact customer services if you have any warranty related enquiries