Perhaps the item is not what you expected, doesn’t fit, or maybe you’ve just changed your mind. As long as your items are unused, in their original packaging, in a saleable condition and returned within 28 days of receipt, just send it back. We will be happy to offer a refund.
If you require an alternative size or colour please make a new purchase and we will refund your original item(s) as long as they are returned within the returns criteria given above.
Please note, unwanted items are returned at your own expense.
Bike returns
If you'd like to to return a bike, please contact us here to discuss the best method for this.
Please Note: Our bikes are custom-built to your requirements, any order cancellations that are made after your bike has commenced assembly will incur our standard restocking fee of £125.00. Any amendments to your specification will incur our standard workshop fee of £50.00.
Returning an item
1) Complete a returns form:
Simply Download and Print the Planet X Returns form and include it inside your returns package
2) Package your items and return them to us:
We recommend using a secure delivery method for returning goods (such as Royal Mail First Class Recorded Delivery). This method requires a signature upon receipt and insures you for the cost of the items.
Address all returns to:
Planet X returns
38-41 Aldwarke Wharf Business Park,
Waddington Way,
Rotherham
S65 3SH
3) What happens next:
As soon as we receive your returned items, we’ll process them and give you a refund if the items are returned within 28 days. If items are returned outside 28 days a credit will be applied to your Planet X account